In this special podcast interview, editorial director James Riley speaks with Infosys VP and Global Practice Head for Microsoft Business Applications & Digital Workplace Services, Lax Gopisetty, about the changing landscape of customer experience in the retail sector in Australia. What areas do Australian retailers need to focus on when utilising AI to enhance the customer experience? Hear expert insights about the role of AI in customer experience, and how human touch can be a competitive edge in the retail sector.